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CVE-2025-2775

SysAid On-Prem <= 23.3.40 Checkin Proceessing XML External Entity Injection

Basic Information

CVE State
PUBLISHED
Reserved Date
March 24, 2025
Published Date
May 07, 2025
Last Updated
July 30, 2025
Vendor
SysAid
Product
SysAid On-Prem
Description
SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Checkin processing functionality, allowing for administrator account takeover and file read primitives.
Tags
nuclei_scanner cisa

CVSS Scores

CVSS v3.1

9.3 - CRITICAL

Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:N/A:L

EPSS Score

Score
55.88% (Percentile: 97.96%) as of 2025-07-24

SSVC Information

Exploitation
active
Automatable
Yes
Technical Impact
partial

Exploit Status

Exploited in the Wild
Yes (2025-06-24 00:00:00 UTC) Source

References

https://documentation.sysaid.com/docs/24-40-60 https://labs.watchtowr.com/sysowned-your-friendly-rce-support-ticket/

Known Exploited Vulnerability Information

Source Added Date
The Shadowserver (via CIRCL) 2025-06-25 12:00:24 UTC

Recent Mentions

CISA Warns: SysAid Flaws Under Active Attack Enable Remote File Access and SSRF

Source: TheHackerNews • Published: 2025-07-23 06:23:00 UTC

The U.S. Cybersecurity and Infrastructure Security Agency (CISA) added two security flaws impacting SysAid IT support software to its Known Exploited Vulnerabilities (KEV) catalog, based on evidence of active exploitation. The vulnerabilities in question are listed below - CVE-2025-2775 (CVSS score: 9.3) - An improper restriction of XML external entity (XXE) reference vulnerability in the

CVE-2025-2775: PoC Released for SysAid On-Premises Pre-Auth RCE Vulnerability

Source: Arctic Wolf • Published: 2025-05-07 20:06:39 UTC

On May 7, 2025, watchTowr publicly disclosed technical details and a proof-of-concept (PoC) exploit for a pre-authenticated Remote Code Execution (RCE) chain affecting SysAid On-Premises, a self-hosted IT service management (ITSM) platform used by organizations to manage IT support tasks.  Although the vulnerabilities were patched in March 2025, they had not been assigned Common Vulnerabilities ... CVE-2025-2775: PoC Released for SysAid On-Premises Pre-Auth RCE Vulnerability

SysAid Patches 4 Critical Flaws Enabling Pre-Auth RCE in On-Premise Version

Source: TheHackerNews • Published: 2025-05-07 11:31:00 UTC

Cybersecurity researchers have disclosed multiple security flaw in the on-premise version of SysAid IT support software that could be exploited to achieve pre-authenticated remote code execution with elevated privileges. The vulnerabilities, tracked as CVE-2025-2775, CVE-2025-2776, and CVE-2025-2777, have all been described as XML External Entity (XXE) injections, which occur when an attacker is
It’s… another week, and another vendor who is apparently experienced with ransomware gangs but yet struggles with email.In what we've seen others term "the watchTowr treatment", we are once again (surprise, surprise) disclosing vulnerability research that allowed us to gain pre-authenticated Remote

Scanner Integrations

Scanner URL Date Detected
Nuclei https://github.com/projectdiscovery/nuclei-templates/blob/main/http/cves/2025/CVE-2025-2775.yaml 2025-05-10 14:30:22 UTC

Timeline

  • CVE ID Reserved

  • CVE Published to Public

  • Detected by Nuclei

  • Added to KEVIntel